Refund & Cancellation Policy
At DomusCakes, we strive to provide fresh, high-quality cakes and excellent service. Please read our refund and cancellation policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled up to 24 hours before the scheduled delivery or pickup time.
- Cancellations made within 24 hours of delivery are not eligible for a refund.
- Custom or personalized cake orders cannot be cancelled once production has started.
2. Refund Eligibility
Refunds may be provided under the following circumstances:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product is of poor quality or not fit for consumption.
Customers must report the issue within 2 hours of delivery along with clear photos of the product.
3. Non-Refundable Situations
Refunds will not be issued for:
- Minor design or color variations.
- Incorrect delivery details provided by the customer.
- Change of mind after delivery.
- Late delivery due to circumstances beyond our control (traffic, weather, etc.).
4. Refund Process
- Once approved, refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
5. Replacement Option
Where possible, we may offer a replacement cake instead of a refund.
6. Contact Us
For refund or cancellation requests, please contact us at:
Email: support@domuscakes.com
Phone/WhatsApp: [Your Contact Number]